1Has my train ticket order been correctly recorded?

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It is also sent to you at the e-mail address that you entered when making your reservation.

If you have not got your 6 letter file reference, you can find your reservation using the on-line search engine (only accessible in French).

Your should enter the following criteria:

• Name and forename entered when placing the order,
• E-mail address,
• Month during which the reservation was made.

If the search engine finds your file reference, it will be automatically sent to the e-mail address entered when placing your order.

If you need any additional information, send us a message

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2I want to access the details of my train ticket reservation

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• Click on the flag of your choice (at the bottom left of the www.voyages-sncf.com home page) to access the corresponding foreign language version of the site:

• Click on the "My orders" link at the top right of the site's home page.

• Enter your 6 letter file reference and the name associated with the order.

• You then access a summary of your reservation. To consult the details of you order, click on "display the details on my journey" link.

DETAILS OF YOUR ORDER:

1. Number of passengers
2. Total of order
3. Journey
4. Date and times
5. Type of train
6. Train number
7. Service class
8. Name associated with the order
9. Fare
10. On-board services
11. Seat

If you need any additional information, send us a message

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3I want to cancel or modify my train ticket reservation

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to add travellers,
to add a journey (ex.: add a return journey to a one-way journey)

You can only cancel your reservation on the Internet under certain conditions:

Your ticket can be exchanged and refunded,

You have validated the collection of the tickets at the station.

If you have chosen to have your tickets sent free to your home, you cannot cancel on the Internet until you have received the tickets and at least 48 hours before the departure only.

To cancel your reservation on www.voyages-sncf.com:

• Click on the flag of your choice (at the bottom left of the www.voyages-sncf.com home page) to access the corresponding foreign language version of the site:

• Click on the "Cancel your reservation" link.

• Enter your 6 letter file reference and the name associated with the order.

• You then access a summary of your reservation. Click on "delete this journey" link. A cancellation quote will be displayed according to the conditions attached to your fare.

If you need any additional information, send us a message

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4Complaints and claims for refunds

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If you wish to make comments about the way in which your journey went or make a complaint to or claim a refund from the SNCF following the purchase of a train ticket, please contact the department in charge of After-Sales services at the address below.

If your complaint concerns the purchase of a train ticket, please enclose:

• Your 6 letter file reference,
• Your original train tickets,
• A photocopy of your bank statement showing the debit related to the purchase,
• Your compete name and address (name, forenames, address and telephone number).
  

If you have suffered a delay and want to claim compensation under the SNCF's "Service Guarantee".

When your Main Line train arrives at its destination at least 30 minutes after the advertised time for a journey of at least 100 kilometres and that delay can be attributed to the SNCF, then the SNCF undertakes, as a commercial gesture, to offer you compensation in the form of Travel Vouchers.

If you have not been handed a punctuality envelope at the destination station, send your claim by post, with your original tickets, to the following address:

For any complaint concerning a fine, please enclose:

• The original train tickets in your possession.
• Your statement (PV)
• A letter giving details of your complaint,
• Your compete name and address (name, forenames, address and telephone number).

If you need any additional information, send us a message

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