Complaints and claims for refunds

If you wish to make comments about the way in which your journey went or make a complaint to or claim a refund from the SNCF following the purchase of a train ticket, please contact the department in charge of After-Sales services at the address below.

If your complaint concerns the purchase of a train ticket, please enclose:

• Your 6 letter file reference,
• Your original train tickets,
• A photocopy of your bank statement showing the debit related to the purchase,
• Your compete name and address (name, forenames, address and telephone number).
  

If you have suffered a delay and want to claim compensation under the SNCF's "Service Guarantee".

When your Main Line train arrives at its destination at least 30 minutes after the advertised time for a journey of at least 100 kilometres and that delay can be attributed to the SNCF, then the SNCF undertakes, as a commercial gesture, to offer you compensation in the form of Travel Vouchers.

If you have not been handed a punctuality envelope at the destination station, send your claim by post, with your original tickets, to the following address:

For any complaint concerning a fine, please enclose:

• The original train tickets in your possession.
• Your statement (PV)
• A letter giving details of your complaint,
• Your compete name and address (name, forenames, address and telephone number).