1I can't find my country in the scrolling menu

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We cannot send tickets to homes in North and South America, Australia, New-Zealand and Asia. Therefore, these countries do not appear in the scrolling menu's list.

 If you want to receive your train tickets at home in one of those countries, you must reserve on: www.raileurope.com.

To reserve your train tickets on the www.voyages-sncf.com site and pay for them on-line :

Please connect to www.voyages-sncf.com

Click on the flag of your choice (at the bottom left of the home page) to access the corresponding foreign language version of the site :

Enter your journey and your search criteria and select "France " as the country in which you will collect them :

After you have chosen your journey, validate one of the following collection methods :

 "On the spot" collection when you arrive in France.

   "Billet Imprimé®" (Prem’s, Last Minute Offers, Smilys, Print & Go and iDTGV fares only).

If you need any additional information, send us a message

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2Are the train tickets sent to your home in one name only?

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ln general, the tickets issued by the SNCF are not in one name only, with the exception of tickets printed at home (Billet Imprimé®).

For practical reasons, when tickets are sent to a home, they bear the name of the person who placed the order. Nevertheless, they can be used by anyone and the inspectors do not check the identities of holders of train tickets. The traveller must simply fulfil the conditions attached to the ticket's tariff.

If you need any additional information, send us a message

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3I have not received my train tickets at home

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• Go to the station and present your file reference and the banker's card you used to pay for your tickets on-line to the agent. He or she will ask you to pay for the tickets again and issue them at the same price.
• While you are there, ask for the "Traveller's After-Sales / Sent to Home" form for the refund of tickets that were not received.
• If you receive the tickets in between times, please return them to the address below:

If your train leaves from a foreign station, you will not be able to get an agent at the station to issue your tickets. In which case, you should:

• Buy new train tickets.
• Get the inspector on the train to personalise the tickets you have bought.
• Ask the SNCF ticket office of the station you arrive at in France for the "Traveller's After-Sales / Sent to Home" form.

If you need any additional information, send us a message

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4I made a mistake in the country in which I wanted to receive my tickets

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We cannot make changes of address: your tickets are sent to the address given in your confirmation e-mail. If the address is not correct, they will be returned to the SNCF Dispatch Centre.

You can contact Ligne Directe by telephone so that a salesperson can make a note in your file.

Immediately your tickets return to the Dispatch Centre, they will be automatically sent to your home again (if time allows, i.e. more than 4 working days for France and 7 working days before the departure):

+33 (0) 892 35 35 35 (0.34 EUR inc. VAT/min) Ligne Directe from abroad
+33 (0) 892 35 35 39 in English
+33 (0) 892 35 35 36 in German
+33 (0) 892 35 35 37 from Spain
+33 (0) 892 35 35 38 from Italy

7 days a week
from 08:00 to 19:00

If you need any additional information, send us a message

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