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Help Summary On-line payments

On-line payments

1Which means of payment are accepted on the site?

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The payment cards accepted by www.voyages-sncf.com when making on-line payments, secured in SSL mode, are:
  • Banker's cards issued in France
  • Credit cards issued abroad by the Eurocard, Mastercard and Visa networks
       
If the on-line payment has been made with a foreign card without a chip (ex.: American Express) the tickets cannot be collected from automatic ticket machines but only from SNCF ticket offices.

If you need any additional information, send us a message

2My payment was refused on the site (error message)

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When you give your banker's card number (16 digits without spaces with the expiry date and 3 digits from the back of the banker's card), the SNCF payment site queries the banker's card authorisation centre, which allows or refuses the debit.

The maximum number of transactions authorised per day is 3 for a daily total of 860 Euros. If you make a mistake when entering your banker's card, it is blocked for 24 hours as a security measure.

If your on-line banking transaction is refused, you cannot make your reservation again until a minimum of 24 hours have elapsed.

If you need any additional information, send us a message

3I can't access the payment pages

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After you have selected your journey, on the next page you are asked to :
  1. choose your method of collection,
  2. enter your complete name and address,
  3. tick the general sales conditions box,
  4. click on the confirm this step link.
On the next page, you enter the secured area (HTTPS) because you are going to enter the banking information necessary for on-line payment.

If you cannot access this secured page (https):

From your workplace:

  • Check with your network administrator that you are authorised to make on-line payments.
From your home:
  • Check your security parameters in the corresponding menu, depending on the browser used.
Examples:

With Internet Explorer:
In the "Tools" tab, select the "Internet options" menu then the "security" option and tick "default level".
In the "Tools" tab, select the "options…" menu. Under the "Advanced" heading, check that the "security" options are ticked.

If you need any additional information, send us a message

4Checking a sum debited from your account

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When you have completed your on-line payment on www.voyages-sncf.com:

  • The debit from your bank account corresponding to your train ticket order will be made within 48 hours.
  • The debit on your bank statement will be entitled: "WEBSNCF LILLE".
If you find an abnormal debit (double debit, transaction cancelled on-line…), you can contact us by e-mail sending us a message.

For orders placed over two months ago, contact the SNCF customer relations department directly by letter only:

If you need any additional information, send us a message